Hawaya takes a number of key steps to ensure that all your interactions with people on our platform take place in a safe environment, and that our app is not misused. To maintain this level of safety, we recommend that our users use the reporting feature when exposed to any situation that harms the platform or harms the user. We also recommend that you read the following safety instructions in order to develop a healthy relationship on Hawaya.

On Hawaya, user safety is a priority. To stay safe, there are some steps you should follow during dating - both online and face-to-face.

Please read the information below and remember that you are always the best expert for your safety; these instructions are not meant to be a substitute for your judgment and experience. The Hawaya team is not responsible for any actions taken by its members within or beyond the application.

Online interactions:

• Financial resources: Do not send any money or financial information to others on Hawaya. Never respond to any request to send money, especially abroad or by bank transfer - even if the person claims to be in an emergency. This includes online bank transfers, sending cash gifts through mobile networks, credit cards, or traditional gift cards. As a sender, you will be highly at risk of fraud and, very often in this instance, it is very difficult to retrace or retrieve your money.
• Personal data: Do not share any personal data with people you do not know or have not met personally. This includes information like your national ID number, your credit card number, your work or home address. Please note: Hawaya will never send you an email to ask about your account username and password, please be wary of these fraudulent requests.
• Report suspicious users: Report any suspicious users or inappropriate content you encounter on the app using the three dots in the top-right corner of your screen. It is important that you commit to using Hawaya as your primary means of communication with your matches so that you can easily report to our team any suspicious activity and we can take the necessary steps to investigate and suspend the offending user.
• Stay on the Platform: Keep your conversations on the Hawaya platform while you get to know your match. Because exchanges on Hawaya are subject to our Safe Message Filters (learn more here), users with bad intentions often try to move the conversation to text, messaging apps, email, or phone right away. 
• Screenshots: In order to protect the privacy of the Hawaya community, it is not permitted for you to take screenshots of any chats or user profiles on the app. If you think that someone else is taking screenshots of your interactions on the app, please alert our team by filing a report.

Reporting:

Please do not hesitate to report any users you find to be in violation of our Community Guidelines. Examples of violations include:

• Requesting money or donations
• Behaving in any manner that isn’t respectful and courteous
• Minors using the app
• Sending spam or mass messages
• Behaving inappropriately during or after a date
• Creating fake personal profiles
• Attempting to sell products and/or services

You can always report specific chats by tapping and holding on the relevant messages. Our customer service team will review the message and take the necessary steps against the offending users.

Meeting in person:

Always take the necessary precautions and follow these guidelines to help you stay safe when meeting your Match in person:

• You should always meet in public places. Avoid private and/or remote locations, including homes or offices. If your date pressures you to leave your public location and head to a private residence or remote location, calmly ask to leave and arrange for your own transportation home.
• Make sure you tell your friends and family about your when and where your date will be. Your mobile phone should be charged and with you at all times. Avoid getting into your date’s car when meeting for the first time. Do not share your home address.
• It’s best to be responsible for your own means of transportation to/from the date. Do not accept a ride home with your date after the first meeting.
• Stay alert. Consuming alcohol or any other mind-altering substance may impair your judgment and put you at additional risk. Always be mindful of what you consume throughout the date. This helps you avoid the possibility that ill-intentioned users “spike” your drink with judgement-impairing synthetic chemicals.